Absolutely! We understand that, at first, you simply don't trust our quality standards as well as yours and your peers. Take a look at what our customers have to say!

Our Reviews

All products are manufactured and shipped out of our production facilities in North Carolina, Kentucky and California. All products arrive at your door within 10 days or less from time of purchase.

Please Note: It may take up to 4 days before a tracking code becomes active!

Our shipping updates are automated, however in rare cases it may be unavailable, if that's the case, contact us at support@helmandoar.com and we will keep you up to date on your order as best as we can. 

We process orders typically within 24 hours of purchase. However, during high-volume seasons, it can take 24-36 hours to process in our facilities. We do our best to honor our 7-10 day guarantee even if that means we expedite shipping on our dime. 

Mistakes happen! Send us an email as soon as you can at support@helmandoar.com and we'll be happy to assist you ASAP! Please note, we usually ship our orders within 24-48 hours so it's possible that your order was already shipped, but we will do our best to help you regardless.

We ship to 97 countries around the world. We cannot accept orders from nor ship to Russia at this time due to obvious restrictions. Other various countries are restricted for global commerce and political nonsens. However - chances are that if you're viewing this website right now using private wifi, we can ship to you without any issues. 

You can find our Refund and Return Policy HERE

We know that as much as you love our products, we're not perfect and mistakes can happen. If you are not 100% satisfied with your order, simply send us an email with your order # and a picture of the damage or production error within 30 days of purchase, keep, toss or donate your damaged piece and we'd be happy to issue an expedited reorder at absolutely no cost to you.

Please note: A zoomed out picture of the box it was shipped in with a clear view of the label is required for exchanges and reprints. Don't worry, the box doesn't need to show visible damage, it's just a requirement of Fedex within our insurance policy. 

Read our refund policy for more details.

Unfortunately we do not except returns due to a change of mind. Each product is custom-made to your order and we don't hold inventory.  

We can assure you that the products displayed on our website are accurate depictions of the physical product that arrives at your doorstep. If you love it in the store, you're going to love it even more at home. 

Our frames used for our "Heavy Photo Paper" ready-to-hang products are made out of light weight oak wood. The frames colored: white and black are made from painted hickory wood using non-toxic water based paints. We offer natural, white and black frame options. 

Our frames used for our "Premium Archival Canvas" ready-to-hang products are made out of pine wood. The frames colored: white and black are made from painted pine wood using non-toxic water based paints. Our gold floating frames made exclusively for our canvas products is made out of stained and brushed light-weight steel. We offer black, white and gold frame options for canvas products.

Canvas Specs: We print on a thick archival grade, sustainable poly-cotton blend canvas to provide greater quality and durability. The canvas is pH neutral and acid free and will not yellow over time. The bright white canvas will support dazzling colors that are consistent and accurate across a wide gamut. We use water-based inks on all products to reduce our carbon foot-print. 

Heavy Photo Paper Specs: Each piece is professionally hand-crafted using giclée printing methods. Archival pigment-based inks on acid-free paper ensures durability without sacrificing quality. Our artwork is printed on a silky smooth, 300gsm matte heavyweight photo paper and tightly fitted into a solid hand-crafted frame made custom to order. Your print arrives at your door ready to hang and shine in any room. We want your art to remain in your care for decades – therefore all of our products are made well and built to last.

All framed 300gsm heavy photo paper prints come with premium quality glazing (high-grade crystal plexy). This prevents shattering during shipments or in your home which could create a harmful situation for small children and bare feet. The naked eye cannot tell the difference between high-grade crystal plexy and normal glass. We want your art to remain in your care for decades – therefore all of our products are made custom to order and made to last.

We provide a lifetime warranty for all of our products site-wide. If your product fades, sags from stretching, yellows or degrades in any way, send us a picture of your product and we will send you another one at zero cost. We purchase all of our substrates from a third party here in the United States and all of our materials are certified and insured with our partners. 

We're aware that using a Credit Card online can be scary! However, our website is SSL encrypted and certified (As can be seen above, make sure to check our URL to see the "HTTPS" For Secure!) to give you safe and secure transactions. All Credit Card payments are processed with our payment processor: Shopify, the best in the business! We don't store any Credit Card information, and we will never share your personal information with anyone else, so you can rest assured, any purchase you make with us is as secure as it gets!

You can find our full Privacy Policy HERE :)

You can find our Terms Of Service HERE :)

You can find our GDPR Data Protection Information HERE :)