Refund policy

Every piece we send into the world is protected. At Helm & Oar, every order is automatically insured against loss, theft, or damage—whether from production flaws or the rough journey of shipping these days. Nonetheless, If anything happens, we make it right—even if that means issuing a refund. Art should arrive exactly as intended: beautiful, safe, and ready to become part of your life.

TAKE A PICTURE OF THE BOX AND THE LABEL BEFORE DISCARDING IN CASE OF A NEEDED REPLACEMENT.

Free Replacement Guidelines: 

  1. Your product arrived visibly damaged.
  2. The product that arrived was not the correct product or size that you initially ordered. (Please provide your order # and a picture of the product you received.)
  3. The product that arrived was misprinted, misaligned, noticeably faded or blurry or any other visible defect. 

 

Our replacement policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement.

Full refunds are granted if notified via email within 24 hours of placing your order. Email: support@helmandoar.com.

Unfortunately we do not except returns due to a change of heart after that 24 hour period as each product is custom-made for each order and we don't hold inventory.  

*We do offer free reprints and exchanges for a different piece if there is even the slightest sign of damage or imperfection to the matting or print itself. 

We can assure you that the products displayed on our website are accurate depictions of the physical product that arrives at your doorstep. If you love it in the store, you're going to love it even more at home. 
Your product arrived visibly damaged.

 

Shipping: 

Every order ships within 5-7 business days of placing your order. Shipping times vary depending on shipping address, location, holidays and seasonality. Most orders arrive at your doorstep within 10 business days of placing your order.