Frequently Asked
Absolutely! We understand that, at first, you simply don't trust our quality standards as well as yours and your peers. Take a look at what our customers have to say!
Did you purchase order insurance when placing your order? If so, visit: claims.route.com for all of your post-purchase needs.
Route Insurance provides a full-refund or exchange (whichever you prefer) in the event of Lost, Stolen or Damaged products in your order. They also provide excellent shipment tracking and real-time updates on your order.
All U.S orders are printed, cut and shipped out of our production facilities in Oregon and Florida. All U.K orders are printed, cut and shipped out of our production facility in Cambridge. All art pieces arrive at your door within 10-12 business days or less from time of purchase. Art Lamps can take up to 16 business days to arrive.
Please take into consideration that we do observe major federal holidays, so orders placed directly on a federal holiday will likely be processed and put into our production queue the next available business day.
Did you purchase order insurance when placing your order? If so, visit: claims.route.com for all of your post-purchase needs.
Route Insurance provides a full-refund or exchange (whichever you prefer) in the event of Lost, Stolen or Damaged products in your order. They also provide excellent shipment tracking and real-time updates on your order.
Please Note: It usually takes 5-7 business days after placing your order before a tracking code is sent to you.
If you didn't purchase order insurance, and you haven't received your tracking link within 7 business days of placing your order, contact us at support@helmandoar.com and we will assist you.
Did you purchase order insurance when placing your order? If so, visit: claims.route.com for all of your post-purchase needs.
Route Insurance provides a full-refund or exchange (whichever you prefer) in the event of Lost, Stolen or Damaged products in your order. They also provide excellent shipment tracking and real-time updates on your order.
It takes us 5-7 business days to process orders from the point of purchase to when your product is placed on a Fedex truck. Once your order is shipped, you'll receive a tracking link within 24 hours.
Mistakes happen! Send us an email as soon as you can at support@helmandoar.com and we'll be happy to assist you ASAP! Please note, failure to notify our team of an address change within 48 hours of purchase could result in shipment failures.
We ship to all 50 states in North America, Canada, Mexico, Ireland and the United Kingdom.
Did you purchase order insurance when placing your order? If so, visit: claims.route.com for all of your post-purchase needs.
Route Insurance provides a full-refund or exchange (whichever you prefer) in the event of Lost, Stolen or Damaged products in your order. They also provide excellent shipment tracking and real-time updates on your order.
If you didn't purchase order insurance, you can find our Refund and Return Policy HERE
Did you purchase order insurance when placing your order? If so, visit: claims.route.com for all of your post-purchase needs.
Route Insurance provides a full-refund or exchange (whichever you prefer) in the event of Lost, Stolen or Damaged products in your order. They also provide excellent shipment tracking and real-time updates on your order.
If you did not purchase order insurance, read our refund policy for more details.
Unfortunately we do not except returns due to a change of mind. Each product is custom-made to your order and we don't hold inventory. *We do offer free reprints and exchanges for a different piece if there is even the slightest sign of damage or imperfection to the matting or print itself.
We can assure you that the products displayed on our website are accurate depictions of the physical product that arrives at your doorstep. If you love it in the store, you're going to love it even more at home.
Our ready-to-hang frames are made out of light-weight solid oak wood. The frames colored: white and black are double-painted with a non-toxic water based paint and acrylic mixture. Our natural "hickory" wood frames are the only frames where the grain is apparent. We offer natural, white and black frame options.
Heavy Photo Paper Specs: Each piece is professionally hand-crafted using giclée printing methods. Archival pigment-based inks on acid-free paper ensures durability without sacrificing quality. Our artwork is printed on a silky smooth, 300gsm matte heavyweight photo paper and tightly fitted into a solid hand-crafted frame made custom to order. Your print arrives at your door ready to hang and shine in any room. We want your art to remain in your care for decades – therefore all of our products are made well and built to last.
All prints come with premium quality, UV protecting glazing (high-grade crystal acryllic). This prevents shattering during shipments or in your home which could create a harmful situation for small children and bare feet. The naked eye cannot tell the difference between high-grade crystal acryllic and normal glass. We want your art to remain in your care for decades – therefore all of our products are made custom to order and made to last.
We provide a lifetime warranty for all of our products site-wide. If your product fades, sags from stretching, yellows or degrades in any way, send us a picture of your product and we will send you another one at zero cost. We purchase all of our substrates from a third party here in the United States and all of our materials are certified and insured with our partners.
Did you purchase order insurance when placing your order?
Route Insurance provides a full-refund or exchange (whichever you prefer) in the event of Lost, Stolen or Damaged products in your order. They also provide excellent shipment tracking and real-time updates on your order.
We're aware that using a Credit Card online can be scary! However, our website is SSL encrypted and certified (As can be seen above, make sure to check our URL to see the "HTTPS" For Secure!) to give you safe and secure transactions. All Credit Card payments are processed with our payment processor: Shopify, the best in the business! We don't store any Credit Card information, and we will never share your personal information with anyone else, so you can rest assured, any purchase you make with us is as secure as it gets!
You can find our full Privacy Policy HERE :)
You can find our Terms Of Service HERE :)
You can find our GDPR Data Protection Information HERE :)